At Lavender Moon Loft Beds, our Customer Care Team is dedicated to ensuring that you are 100% satisfied with your purchase. If you require assistance regarding returns, exchanges, or cancellations please reach out to firstname.lastname@example.org or give us a call at 1-888-520-5720. Please also be sure to note the following details below regarding our return policy.
Refunds / Exchanges:
As part of our satisfaction guarantee, if for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange on most brands within 14 days of you receiving the item(s). Please note that certain items are considered custom or special request orders by the manufacturer, and as such are non-returnable.
- Custom made or special request items
- Modified, assembled or partially assembled furniture
- Items without original packaging
- Used items
- Gift cards
- Furniture assembly services
- Any premium delivery services or arrangements, such as White Glove Delivery
- Items marked as "Non-Returnable" or "Final Sale" on product page
To initiate a return, please contact us at email@example.com within 14 days of receiving your item(s) in order to submit a return request. Include your order number, the item(s) that you would like to return, as well as the reason for return. All items must meet the following criteria in order to be approved for return credit:
- All items must be in "Like New" condition, in their original packaging, and not assembled.
- Returns must be accompanied by a valid Return Authorization (RA) number from our Customer Care Team
- Items must be shipped back within 14 days of receiving your Return Authorization
- Shipment must be made through a carrier that provides both a tracking number as well as signature confirmation
- Shipment must be insured
Please note, refunds will only be issued to the original credit card that you utilized when placing your order. Customer is responsible for all inbound and outbound shipping costs. Additionally, restocking fees may apply on certain items and vary based on manufacturer. To inquire regarding return shipping or restocking fees for a specific product, please contact firstname.lastname@example.org for more information.
Please also note that we do not accept returns on international orders.
Please inspect the packaging of your item(s) when they arrive, before you sign for the delivery. In the unlikely event that you notice any freight damage to the packaging or the item, please mark the Bill of Lading packing slip as "Freight Damaged" when signing. Please take photographs of all damages that you have observed and send them to our Customer Care Team at email@example.com within 48 hours of delivery, so that we may process an insurance claim on your behalf as well as work together to ensure timely resolution and/or product replacement as applicable.
In the rare event that the driver will not allow you to inspect the shipment, please mark the Bill of Lading packing slip as "Driver Refuses to Let Me Inspect for Damage" before signing, so that it is clearly documented with the carrier.
Note: If you sign for a signature-required freight shipment without reporting damages, defects, or errors on the shipping label, you are accepting the item as is and agreeing that it was delivered to you in perfect condition. Additionally, without documenting damages or taking photographs, we will not have the ability to file a claim for you and your damage claim may be denied by the carrier. Damage claims reported after 48 hours may also be declined.
All orders cancelled after 24 hours are subject to a 5% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for restocking fees, if applicable, and actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing the order.